Solutions to Common Problems

My CD, DVD, or Vinyl order never arrived. What can I do?
If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from orders@nugs.net) to loo...
Thu, 3 Sep, 2015 at 3:31 PM
My CD is scratched, skips, or will not play in my CD player.
Please try playing the disc in a different CD player to see if you encounter the same error. If the same error occurs on multiple CD players, please conta...
Thu, 3 Sep, 2015 at 3:09 PM
The tracking for my order has not moved or updated in a while. Is it lost?
If you ordered a physical item and it's being shipped to a domestic address but the tracking seems frozen, it is not necessarily lost.  US Post...
Wed, 16 Sep, 2015 at 3:22 PM
"Safari can't open the page" error message on Safari 6.2
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM