Solutions to Common Problems

Why can't I print the labels correctly?
All the CD labels, tray inserts, and booklets are in Adobe Acrobat format (PDF). The labels are designed for Neato label templates, available here....
Tue, 21 Jul, 2015 at 5:08 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is ...
Tue, 21 Jul, 2015 at 5:09 PM
How do I update my email/password or unsubscribe from emails?
Click My Account at the bottom of the page.
Tue, 21 Jul, 2015 at 5:09 PM
My CD, DVD, or Vinyl order never arrived. What can I do?
If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from orders@nugs.net) to loo...
Thu, 3 Sep, 2015 at 3:31 PM
My CD is scratched, skips, or will not play in my CD player.
Please try playing the disc in a different CD player to see if you encounter the same error. If the same error occurs on multiple CD players, please conta...
Thu, 3 Sep, 2015 at 3:09 PM
The tracking for my order has not moved or updated in a while. Is it lost?
If you ordered a physical item and it's being shipped to a domestic address but the tracking seems frozen, it is not necessarily lost.  US Post...
Wed, 16 Sep, 2015 at 3:22 PM
"Safari can't open the page" error message on Safari 6.2
This error applies to Mac OS X 10.8.5 and Safari 6.2.8 when you attempt to access secure pages. This version on Mac OS X and Safari does not support our upd...
Fri, 19 Feb, 2016 at 8:25 AM