Troubleshooting

Dude, Where's My Download?
 Make sure to remember where you saved your files each time you download. If you can't remember, you can search your hard drive for files name...
Fri, 28 Aug, 2015 at 4:26 PM
The show I downloaded is incomplete. Can I download again?
 Yes, you may download the CD archives for the shows you've purchased again if your download was incomplete. If you are on a PC using the ...
Thu, 23 Jul, 2015 at 10:44 AM
Why does the Download Manager pause or stop?
This usually happens because your computer is running firewall security software like Norton or Zone Alarm that is stopping the process. If you are, pleas...
Wed, 19 Aug, 2015 at 1:08 PM
Why is the show I purchased not in my stash?
There are a couple reasons why the show you purchased is not in your stash. Only shows you have ordered in a download format appear in your Stash. You coul...
Wed, 19 Aug, 2015 at 1:09 PM
Why can't I login?
Login problems usually stem from a problem with cookies. A cookie is a small file that is placed in the memory ...
Wed, 19 Aug, 2015 at 1:10 PM
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
Unfortunately, we cannot reset your completed downloads. You are required to make a secure backup copy of your completed downloads. The loss of a show y...
Wed, 19 Aug, 2015 at 1:11 PM