Troubleshooting
Make sure to remember where you saved your files each time you download. If you
can't remember, you can search your hard drive for files named...
Fri, 28 Aug, 2015 at 4:26 PM
Yes, you may download the CD archives for the shows you've purchased again if your
download was incomplete. If you are on a PC using the L...
Thu, 23 Jul, 2015 at 10:44 AM
This usually happens because your computer is running
firewall security software like Norton or Zone Alarm
that is stopping the process. If you are, pleas...
Wed, 19 Aug, 2015 at 1:08 PM
There are a couple reasons why the show you purchased
is not in your stash. Only shows you have ordered in a download format appear in your Stash. You coul...
Wed, 19 Aug, 2015 at 1:09 PM
Login problems usually stem from a problem with cookies.
A cookie is a small file that is placed in the memory
...
Wed, 19 Aug, 2015 at 1:10 PM
Unfortunately, we cannot reset your completed downloads. You are
required to make a secure backup copy of your completed downloads. The
loss of a show y...
Wed, 19 Aug, 2015 at 1:11 PM