LiveMetallica Customer Service

Solutions to Common Problems 14

• I need help with the Download Manager!
• How do I download the files I purchased?
• What do I do if I couldn't download my show within 48 hours?
• Why am I having problems registering as a new user?
• How do I burn FLAC files to CD?
• How do I listen to FLAC files?
• Why is there a gap or click before each MP3 track??
• Why can't I print the labels correctly?
• Why am I having problems buying shows?
• How do I update my email/password or unsubscribe from emails?
• My CD, DVD, or Vinyl order never arrived. What can I do?
• My CD is scratched, skips, or will not play in my CD player.
• The tracking for my order has not moved or updated in a while. Is it lost?
• "Safari can't open the page" error message on Safari 6.2

General 18

• What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
• What is LiveMetallica.com?
• How much does it cost?
• What do I get?
• Why are FLAC and ALAC more expensive than MP3?
• Can I use a dial-up modem or do I need a cable modem or DSL?
• How quickly will new shows be available?
• Will every song the band plays be available for download?
• Can I download content I've purchased from multiple computers?
• Can I share the files I buy at LiveMetallica.com?
• Can I get a refund?
• What is FLAC-HD and how do I listen to it?
• If I've purchased a show on MP3, can I "upgrade" to FLAC or ALAC?
• What is ALAC-HD and how do I listen to it?
• I ordered a CD. When will it arrive?

See all 18 articles

MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Technical 4

• What are the recommended specs for enjoying Live Metallica Downloads?
• Can I copy shows onto my portable player?
• Is there a cumulative list of all the shows that I've purchased?
• How do I burn my Live Metallica Downloads to CD?

Troubleshooting 6

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?

Links and Software 7

• FLAC
• CD Burning
• MP3 Players
• FLAC Players
• Java (for Download Manager)
• Flash (for song samples)
• Video Players

Purchases & Billing 5

• How do I change my credit card or address on file?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?