LiveMetallica Customer Service
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Solutions to Common Problems
I need help with the Download Manager!
How do I download the files I purchased?
What do I do if I couldn't download my show within 48 hours?
Why am I having problems registering as a new user?
How do I burn FLAC files to CD?
How do I listen to FLAC files?
Why is there a gap or click before each MP3 track??
Why can't I print the labels correctly?
Why am I having problems buying shows?
How do I update my email/password or unsubscribe from emails?
My CD, DVD, or Vinyl order never arrived. What can I do?
My CD is scratched, skips, or will not play in my CD player.
The tracking for my order has not moved or updated in a while. Is it lost?
"Safari can't open the page" error message on Safari 6.2
What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
What is LiveMetallica.com?
How much does it cost?
What do I get?
Why are FLAC and ALAC more expensive than MP3?
Can I use a dial-up modem or do I need a cable modem or DSL?
How quickly will new shows be available?
Will every song the band plays be available for download?
Can I download content I've purchased from multiple computers?
Can I share the files I buy at LiveMetallica.com?
Can I get a refund?
What is FLAC-HD and how do I listen to it?
If I've purchased a show on MP3, can I "upgrade" to FLAC or ALAC?
What is ALAC-HD and how do I listen to it?
I ordered a CD. When will it arrive?
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What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
What are the recommended specs for enjoying Live Metallica Downloads?
Can I copy shows onto my portable player?
Is there a cumulative list of all the shows that I've purchased?
How do I burn my Live Metallica Downloads to CD?
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
Links and Software
Java (for Download Manager)
Flash (for song samples)
Purchases & Billing
How do I change my credit card or address on file?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?