LiveMetallica Customer Service
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Solutions to Common Problems
How do I redeem my ticket barcode?
When I enter my ticket the site is saying: invalid code?
I used a mobile e-ticket or QR code
I need help with the Download Manager!
How do I download the files I purchased?
What do I do if I couldn't download my show within 48 hours?
Why am I having problems registering as a new user?
How do I burn FLAC files to CD?
How do I listen to FLAC files?
Why is there a gap or click before each MP3 track??
Why can't I print the labels correctly?
Why am I having problems buying shows?
How do I update my email/password or unsubscribe from emails?
My CD, DVD, or Vinyl order never arrived. What can I do?
My CD is scratched, skips, or will not play in my CD player.
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What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
What is LiveMetallica.com?
How much does it cost?
What do I get?
Why are FLAC and ALAC more expensive than MP3?
Can I use a dial-up modem or do I need a cable modem or DSL?
How quickly will new shows be available?
Will every song the band plays be available for download?
Can I download content I've purchased from multiple computers?
Can I share the files I buy at LiveMetallica.com?
Can I get a refund?
What is FLAC-HD and how do I listen to it?
If I've purchased a show on MP3, can I "upgrade" to FLAC or ALAC?
What is ALAC-HD and how do I listen to it?
I ordered a CD. When will it arrive?
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What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
What are the recommended specs for enjoying Live Metallica Downloads?
Can I copy shows onto my portable player?
Is there a cumulative list of all the shows that I've purchased?
How do I burn my Live Metallica Downloads to CD?
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
Links and Software
Java (for Download Manager)
Flash (for song samples)
Purchases & Billing
How do I change my credit card or address on file?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?