LiveMetallica Customer Service

Solutions to Common Problems 17

• How do I redeem my ticket barcode?
• When I enter my ticket the site is saying: invalid code?
• I used a mobile e-ticket or QR code
• I need help with the Download Manager!
• How do I download the files I purchased?

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General 18

• What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
• What is LiveMetallica.com?
• How much does it cost?
• What do I get?
• Why are FLAC and ALAC more expensive than MP3?

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MQA Q&A 2

• What is MQA?
• What does the A for ‘Authenticated’ refer to?

Technical 4

• What are the recommended specs for enjoying Live Metallica Downloads?
• Can I copy shows onto my portable player?
• Is there a cumulative list of all the shows that I've purchased?
• How do I burn my Live Metallica Downloads to CD?

Troubleshooting 6

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?

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Links and Software 7

• FLAC
• CD Burning
• MP3 Players
• FLAC Players
• Java (for Download Manager)

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Purchases & Billing 5

• How do I change my credit card or address on file?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?