Solutions to Common Problems

How do I redeem my ticket barcode?
All Metallica 2018/19 Fall/Winter Tour tickets are redeemable to unlock a free MP3 download of your show. After redeeming your code, from your computer acce...
Tue, 11 Sep, 2018 at 9:42 AM
How do I download the files I purchased?
             Please follow these instructions: Please make sure to log in to the site with the email address you used to purchased your files. Click the L...
Mon, 1 Oct, 2018 at 11:53 AM
I need help with the Download Manager!
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Sun, 21 Nov, 2021 at 12:14 PM
Can I print CD labels?
Unfortunately, downloadable labels are not longer available.
Mon, 13 Mar, 2023 at 11:37 AM
What do I do if I couldn't download my show within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started to download that show, ...
Fri, 19 May, 2017 at 12:20 PM
Why am I having problems registering as a new user?
To register with, click the LOGIN link at the top of any page. A login window will pop open. Click the REGISTER HERE link...
Tue, 21 Jul, 2015 at 5:07 PM
When I enter my ticket the site is saying: invalid code?
The initial batch of barcodes we receive is for all initial ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day...
Tue, 11 Sep, 2018 at 9:29 AM
I used a mobile e-ticket or QR code
The best way to not lose your code is to take a screen grab of your ticket code. QR codes are like barcodes - a graphic representation of a number or al...
Tue, 11 Sep, 2018 at 9:40 AM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the F...
Tue, 21 Jul, 2015 at 5:07 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End ...
Tue, 21 Jul, 2015 at 5:08 PM