Solutions to Common Problems

How do I redeem my ticket barcode?
All Metallica 2018/19 Fall/Winter Tour tickets are redeemable to unlock a free MP3 download of your show. After redeeming your code, from your computer acce...
Tue, 11 Sep, 2018 at 9:42 AM
When I enter my ticket the site is saying: invalid code?
The initial batch of barcodes we receive is for all initial ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day...
Tue, 11 Sep, 2018 at 9:29 AM
I used a mobile e-ticket or QR code
The best way to not lose your code is to take a screen grab of your ticket code. QR codes are like barcodes - a graphic representation of a number or al...
Tue, 11 Sep, 2018 at 9:40 AM
I need help with the Download Manager!
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Thu, 15 Jun, 2017 at 3:02 PM
How do I download the files I purchased?
             Please follow these instructions: Please make sure to log in to the site with the email address you used to purchased your files. Click the L...
Mon, 1 Oct, 2018 at 11:53 AM
What do I do if I couldn't download my show within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started to download that show,...
Fri, 19 May, 2017 at 12:20 PM
Why am I having problems registering as a new user?
To register with www.livemetallica.com, click the LOGIN link at the top of any page. A login window will pop open. Click the REGISTER HERE link...
Tue, 21 Jul, 2015 at 5:07 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the F...
Tue, 21 Jul, 2015 at 5:07 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End ...
Tue, 21 Jul, 2015 at 5:08 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Mo...
Tue, 21 Jul, 2015 at 5:08 PM