Solutions to Common Problems

I need help with the Download Manager!
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Thu, 15 Jun, 2017 at 3:02 PM
How do I download the files I purchased?
             Please follow these instructions: Please make sure to log in to the site with the email address you used to pur...
Tue, 21 Jul, 2015 at 5:06 PM
What do I do if I couldn't download my show within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started to download that show,...
Fri, 19 May, 2017 at 12:20 PM
Why am I having problems registering as a new user?
To register with, click the LOGIN link at the top of any page. A login window will pop open. Click the REGISTER HERE link...
Tue, 21 Jul, 2015 at 5:07 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the F...
Tue, 21 Jul, 2015 at 5:07 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End ...
Tue, 21 Jul, 2015 at 5:08 PM
Why is there a gap or click before each MP3 track??
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Mo...
Tue, 21 Jul, 2015 at 5:08 PM
Why can't I print the labels correctly?
All the CD labels, tray inserts, and booklets are in Adobe Acrobat format (PDF). The labels are designed for Neato label templates, available here....
Tue, 21 Jul, 2015 at 5:08 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is ...
Tue, 21 Jul, 2015 at 5:09 PM
How do I update my email/password or unsubscribe from emails?
Click My Account at the bottom of the page.
Tue, 21 Jul, 2015 at 5:09 PM