Please follow these instructions:

  1. Please make sure to log in to the site with the email address you used to purchased your files. Click the LOG IN link at the center of the top of any page on umlive.net to log in.
  2. At any time, you may return to the MY DOWNLOADS page to view the status of all your purchased downloads.
  3. Click the START DOWNLOAD link next to the item you would like to download.
  4. Alternatively, you may click the checkboxes next to several items, and then click the DOWNLOAD SELECTED button.
  5. Please review the instructions above for our Download Manager.

Once you start a download, you will have 48 hours to complete that download. Please note: if you experience problems downloading particular tracks from a given show, you may return to download those tracks again for up to 48 hours from the time you started to download that show. If you continue to have problems downloading some or all tracks from a particular show, please contact customer service rather than attempting repeated downloads. Every download attempt (whether successful or not) adds significantly to the operational costs of Live Downloads, especially in the case of FLAC files - the long term viability of this service relies on users successfully downloading purchased shows on their first attempt.