General

Can I get a refund?
 No. Due to the liberal distribution methods we have chosen (i.e., shackle-free unencrypted files), all sales are final. All purchases from ...
Thu, 23 Jul, 2015 at 10:18 AM
What is FLAC-HD and how do I listen to it?
FLAC-HD is a high resolution audio format for audiophiles to enjoy more than three times the fidelity of a standard audio CD. Typically LiveMetallica FL...
Tue, 5 Jul, 2016 at 6:00 AM
If I've purchased a show on MP3, can I "upgrade" to FLAC or ALAC?
 Again, all sales are final. If you want to hear a show or shows in a different format that you've already purchased, you'll need to ...
Thu, 23 Jul, 2015 at 10:19 AM
What is ALAC-HD and how do I listen to it?
ALAC-HD is a high resolution audio format for audiophiles to enjoy more than three times the fidelity of a standard audio CD. Typically LiveMetallica AL...
Fri, 28 Aug, 2015 at 3:46 PM
I ordered a CD. When will it arrive?
CD orders will usually ship in 7-10 days of the order date, if it is a currently available show. Pre-ordered CDs will ship after the show has been released....
Wed, 2 Sep, 2015 at 11:29 AM
So who put this together anyway?
 Metallica teamed up with nugs.net, the leader in online live music distribution, to develop LiveMetallica.com. Th...
Thu, 23 Jul, 2015 at 10:19 AM
I was at this show and they played more songs than you have posted. Why aren't the shows complete?
Free shows from The Metallica Vault could be incomplete for one of two reasons. Songs that were written by someone other than Metallica will no...
Thu, 23 Jul, 2015 at 10:19 AM
What is the Declared Value of CDs and Box sets for international shipments?
Each CD is declared at $5 USD, and box sets are declared at $20 USD. Please check with your local customs office for more information on import fees and t...
Thu, 3 Sep, 2015 at 11:33 AM