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Knowledge base
LiveMetallica Solutions
Solutions to Common Problems
17
How do I redeem my ticket barcode?
How do I download the files I purchased?
I need help with the Download Manager!
Can I print CD labels?
What do I do if I couldn't download my show within 48 hours?
View all 17
General
18
What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
What is LiveMetallica.com?
How much does it cost?
What do I get?
Why are FLAC and ALAC more expensive than MP3?
View all 18
MQA Q&A
2
What is MQA?
What does the A for ‘Authenticated’ refer to?
Technical
4
What are the recommended specs for enjoying Live Metallica Downloads?
Can I copy shows onto my portable player?
Is there a cumulative list of all the shows that I've purchased?
How do I burn my Live Metallica Downloads to CD?
Troubleshooting
6
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
View all 6
Links and Software
7
FLAC
CD Burning
MP3 Players
FLAC Players
Java (for Download Manager)
View all 7
Purchases & Billing
5
How do I change my credit card or address on file?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?